FAQs About Prints & Paintings

I am honored to have you as a collector of my work and I thank you for appreciating my art.

What kind of paper (media) do you use for fine art photography?

We offer Archival Pigment Prints on photographic paper and 100% cotton paper.  Our fine art prints are produced in our studio and are inspected and hand signed by Deborah Sussex.  The print permanence ratings exceed 80 years when framed behind glass.

About Pastel Paintings

Pastel is a dry medium in a stick form, consisting of powdered pigments held together with a minimal amount of a binder (usually gum tragacanth).  One of the reasons pastel paintings and drawings are so beautifully unique is the quality of the pure color particles and how these catch and refract light.

The pastel medium is a pure pigment applied to a heavy paper or board which is often textured; ie. ‘sanded’.  Pigments used in making pastels are the same pigments that are ground for use in making oil and watercolor paints.  Painting with pastels, therefore, is as close as one can get to painting with pure pigment.

Traditionally used in the 18th century for painting royal portraiture, the soft pastel medium can trace its roots back to prehistoric cave paintings.  In and out of style in the last four centuries, pastels are now enjoying a modern-day resurgence of popularity, due to their intense colors, permanence, and tactile use by the artist.

What is a Archival Pigment Print?

Archival Pigment Prints; also known as “Giclée Prints”

Giclée (pronounced “zhee-clay”) reproductions were originally developed in 1984 as a digital method of fine art printing.  The word Giclée is French for “to spray on” or “to spray ink.”  This advanced method of creating museum quality art prints uses high-end ink jet printers and archival papers and inks. 

To be truly considered a giclee, a print should:

  • Begin with a high quality digital file, either from professionally scanned film, digital capture or computer created art that has been color corrected and profiled for the intended output (printer in this case).
  • Be printed using state-of-the-art inkjet printers which have been calibrated in a closed-loop color management system.
  • Be printed with archival pigmented inks, specifically formulated for the substrate/media (paper, canvas etc).
  • Be printed by a technician/artist who understands color theory and imaging software and who has the experience and artistic talent to interpret and replicate an artistic vision.

How do I care for my investment?

  • Frame your artwork under glass using either Museum Glass or Conservation Clear glass.
  • Hang your artwork out of direct sun.
  • Do not store your artwork in a humid location.
  • Avoid storing/hanging artwork in an place with broad swing of temperature.
  • When cleaning artwork framed under glass, do not (non-ammonia) cleaner directly onto glass rather spray onto a microfiber cloth and wipe the glass in a circular motion.

What are shipping charges and how long does it take?

Shipping charges are based on size and weight of your order and are calculated and added to the subtotal of your order.

Orders can generally be shipped after submission.  However, depending on the dimensions, orders may take up to weeks.

Rush services are available for an extra charge.

Do you ship internationally?

We can ship internationally and shipping charges will be calculated on a case by case basis.

What if my shipment is damaged or lost?

After placing your order you will receive an email notification with a tracking number.  Packages that are taking longer than usual to arrive are normally delayed rather than lost, which is a rare occurrance.  However, it may happen from time to time.  A package will be considered lost if you have not received it within 4 weeks (for packages in the USA), 6 weeks (for Canada) and 8 weeks for “International”).  I will replace lost packages, at no charge, after the specified amount of time has passed. If you have concerns your package is “lost” please contact us directly: 970-259-4389.

If your package shows signs of damage, please KEEP ALL PACKAGING MATERIAL, and contact us immediately.

What is your return policy?

I hope you are happy with your purchase!  However, if you are not satisfied for any reason, I will exchange your item(s) or refund your money (minus shipping costs) up to 14 days after you have received your order.  You will be responsible for returning items, in their original condition, as well as pay for return shipping costs.